Return and Shipping Policy

The website www.malaysiashop.info is the official information channel of HANBASA Trading and Service Joint Stock Company, headquartered at No 6, Lot 2322, Taman Bintang, 94300 Kota Samarahan, Sarawak, Malaysia. Hereinafter referred to as “we”.

When you access our website, it means that you agree to the terms stated on the website. We reserve the right to change, edit, add or remove any part of the Terms and Conditions of Use without prior notice. Please check back regularly for updates on our changes.

1. Shipping Policy
Shipping Scope: We provide nationwide delivery services.
Delivery Time: Orders will be processed and delivered within 3 working days from the date of order confirmation. Delivery time may vary depending on the area and delivery situation.
Shipping fee: Shipping fee will be calculated according to the regulations of the shipping unit and will be specifically notified during the ordering process.
2. Return policy
Return conditions: You have the right to request a product return within 3 days from the date of receipt if the product is defective, damaged or not as described.
Return process:
Please contact us via hanbasa.footstak@medicaljp.com to notify us of your return request.
Return the product in its original, unused condition with full packaging and invoice.
We will check the product and notify you of the return result within 3 working days.
3. Note
We do not accept returns for products that have been opened or used improperly.
Any costs arising from the return (if any) will be borne by you.
4. Contact information
You can contact us via:
Email: hanbasa.footstak@medicaljp.com